Shipping policy

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with your tracking details. 

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected delivery method.

Estimated delivery times:

• Australia Standard Shipping: 3–7 business days

• Australia Express Shipping: 1–3 business days

Please note that delivery times are estimates and may vary due to courier delays or peak periods.

Delivery Disclaimer

Delivery times are estimates only and may vary due to courier delays or external factors. While we do our best to ensure timely delivery, Faroson is not responsible for delays once the order has been dispatched.

Free Shipping
We offer free standard shipping on orders from $49.50 within Australia.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Shipping Address
Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. 

We do not ship to PO Boxes/parcel lockers. 

Damaged or Lost Items
We take great care in packaging your order. If your item arrives damaged or if your package is lost in transit, please contact us at sales@faroson.com.au within 7 days of delivery, and we’ll make it right.

Warm Weather Notice (for Honey & Skincare)
As our products are sensitive to temperature, slight changes in texture (e.g. honey crystallization or softening of skincare products) may occur during transit. This does not affect product quality or effectiveness.