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It depends on your personal wellness and beauty goals. At Faroson, we believe true beauty starts from within: nourishing the body from the inside out while also caring for overall health and wellbeing.

For general health and wellness:

• Manuka Honey supports immunity and daily wellness
• Rainforest Honey provides natural energy support and everyday nourishment

For beauty and skin support:

• Placenta & HA Masks and Serums help repair and deeply hydrate the skin

Whether your focus is health, beauty, or both, Faroson offers daily support to help you feel and look your best.

You can contact our customer support team via email at sales@faroson.com.au or phone at (+61) 416 716 401. We are happy to assist with product inquiries, orders, and after-sales support.

Once your order is placed, it will be processed within 1–3 business days (excluding weekends and public holidays). After dispatch, estimated delivery times are:

• Australia Standard Shipping: 3–7 business days
• Australia Express Shipping: 1–3 business days

Please note that delivery times are estimates only and may vary due to courier delays, peak periods, or other unforeseen circumstances.

For full details, please view our Shipping Policy here: https://faroson.com.au/policies/shipping-policy 

At the moment, we only ship Australia-wide and do not offer international shipping yet. We sincerely appreciate your interest and hope to expand to international shipping in the future.

We offer a 30-day return policy. To be eligible, items must be unused, unopened, and in their original packaging, with proof of purchase provided. For hygiene and safety reasons, opened skincare or consumable products (such as honey) cannot be returned.

To request a return, contact us via email sales@faroson.com.au or click the “Return” button at https://myaccount.faroson.com.au. Once approved, we’ll provide a return shipping label and instructions.

Return shipping is free for faulty, damaged, or incorrect items. For change-of-mind returns or other customer-related reasons, return shipping costs are the customer’s responsibility. Returns sent without prior approval will not be accepted.

For full details, please view our Return Policy here: https://faroson.com.au/policies/refund-policy 

We’re sorry if you received the wrong order. Please contact us within 7 days of delivery via email sales@faroson.com.au  so we can investigate and arrange a replacement or refund if applicable. We may request photos of the item and packaging to assist with the claim process.

You can purchase Faroson products through our official website, selected retail stores, and online marketplaces such as Amazon Australia.

• Official Website: https://faroson.com.au/ 
• Selected retail partners
• Amazon Australia